Yelp’s Setup Experience
Creating a presence
Guide business owners through on-boarding to facilitate discovery & engagement
See case study
Yelp’s Profile Products
End to end experience
Help business owners set up and manage their profile for better consumer presence
See case study
United Airlines’ Animal Travel
New product flow
Led unifying a fragmented animal travel experience through new product introductions
See case study
United Airlines’ Lost Baggage
Aligning goals
Improved delayed bag experience to promote self-service and increase brand trust and reliability
See case study
Explore more past work: Travel - United Airlines / Classical Music / Online Dating / Music Festivals / Health / Sports