Travel - United Airlines

United Airlines

Core team on Commerce

Designed the new Animal Travel Portal to create safe and streamlined reservations for all types of travels.
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Redesigned United’s Customer Care form flow to improve how we obtain valuable user feedback.
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Aiding pet owners to more efficiently book shipping reservations for their pets through our PetSafe service.
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A new product flow that allows customers to better reconnect with their delayed baggages.
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Designed the new PetSafe Calculator for prospective customers to have a cost estimate before booking a reservation.
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Redesigned the Refunds experience to allow self service, reduce call time, and minimize invalid refund processes.
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Created United’s new 404 page to minimize user frustration and redirect them to more useful paths.
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